2016-2017 Undergraduate Catalog
East Stroudsburg Normal School opened it doors on September 4, 1893. Today, ESU is a comprehensive university in northeastern Pennsylvania offering 58 undergraduate and 22 graduate degrees and is one of the 14 institutions in the Pennsylvania State System of Higher Education.
2016-2017 Undergraduate Catalog > Academic Programs and Courses > Hotel, Restaurant and Tourism Management > HRTM - Hotel, Rest & Tourism Mgmt Courses > 200 > HRTM 241
This course is the study of the service function as it relates to the lodging industry. It is the study of front office management and housekeeping management as they relate to the total lodging organization. Topics include structure of the front office, room reservations, price structures, accounting procedures, staffing schedules, responsibilities of housekeeping, and training of employees as they apply to the lodging industry.
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