2016-2017 Undergraduate Catalog
East Stroudsburg Normal School opened it doors on September 4, 1893. Today, ESU is a comprehensive university in northeastern Pennsylvania offering 58 undergraduate and 22 graduate degrees and is one of the 14 institutions in the Pennsylvania State System of Higher Education.
2016-2017 Undergraduate Catalog > Academic Programs and Courses > Business Management > MGT - Management Courses > 400 > MGT 423
This course focuses on the essence, principles, and practices of total quality management (TQM). Topics covered include: a culture of quality, the effect of quality on competitiveness, ethics and corporate social responsibility, strategic alliances, effective communication, continuous improvement methods, such as Six Sigma and Just-in-Time manufacturing.
140-UG Level 4 Advanced
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